Question 1

ARE THE BOATS INSURED?

Accepted Answer

Yes the boats are insured for private use and daytime navigation. The excess will be specified clearly and should the loss or damage not be covered by insurance the user is responsible for all costs.

Question 2

HOW MANY DAYS DO I GET TO USE THE BOAT?

Accepted Answer

The number of days will depend on the membership i.e 1/6th or 1/8th

Question 3

CAN I USE OTHER BOATS IN THE FLEET WITH MY MEMBERSHIP?

Accepted Answer

No, the membership is specific to an individual boat.

Question 4

CAN I HAVE THE SUBSCRIPTION ONLY IN SUMMER?

Accepted Answer

No, the membership is fixed for 12 months.

Question 5

CAN SOMEONE ELSE DRIVE THE BOAT?

Accepted Answer

As the named member you are responsible for the safety of the vessel and must be in command.

Question 6

DO I NEED ANY PRIOR BOATING EXPERIENCE?

Accepted Answer

You must be at a competent level; we will provide a thorough induction to the boat to ensure you are competent and confident. If you need training, we can provide this through our training partner. Its important you are entirely comfortable and can safely look after your guests and the boat. If you wish to discuss your experience, please contact our team.

Question 7

DO I NEED TO BRING MY OWN LIFEJACKETS?

Accepted Answer

No, lifejackets are onboard. However for children its best to have your own which are the correct fitment.

Question 8

DO I NEED TO FUEL THE BOAT?

Accepted Answer

Yes, you must return the boat refuelled.

Question 9

IS FISHING ALLOWED?

Accepted Answer

Yes, however we ask guests to be very mindful of any mess as its your responsibility to return the vessel clean from fishing.

Question 10

DO I NEED TO CLEAN THE BOAT?

Accepted Answer

Superior member need to remove rubbish and leave the boat in a good standard for cleaning. 
Premier members need to clean the boat when you arrive back to the marina. All cleaning products and equipment is provided.

Question 11

CAN I SHARE THE SUBSCRIPTION?

Accepted Answer

No, each subscription is specific to an individual user who must be on the vessel.

Question 12

HOW MANY RESERVATIONS DO I HAVE, AND HOW LONG CAN I RESERVE THE BOAT?"

Accepted Answer

You can have two forward bookings in place at any one time.

Question 13

HOW DO I BOOK THE BOAT?

Accepted Answer

Each member has an individual login to our management portal, you can see availability and request bookings here.

Question 14

CAN I CANCEL MY BOOKING LAST MINUTE DUE TO BAD WEATHER?

Accepted Answer

To be fair to other members we require reasonable notice of cancellation, if you cancel your booking before 6pm the previous day we will simply add that day back to your allocation.

Question 15

HOW DO YOU MANAGE FAIR USE FOR ALL MEMBERS?

Accepted Answer

Our booking management software ensures members can readily see availability and we maintain a fair balance of forward bookings and spontaneous availability.

Question 16

CAN I TAKE MY DOG ON BOARD?

Accepted Answer

Unfortunately, pets are not allowed on board.

Question 17

HOW FAR CAN I TAKE THE BOAT?

Accepted Answer

The outer operating limits are the Hauraki Gulf. Not beyond West Coast of Great Barrier Island and the Coromandel. Not north of Great Barrier Island. Management may restrict the limits dependant on experience.

Question 18

HOW MANY PEOPLE ARE ALLOWED ONBOARD?

Accepted Answer

This depends on the vessel, the maximum amount of people will be specified in your vessel rule blook.

Question 19

WHAT TIME CAN I CHECK IN / OUT?

Accepted Answer

The check in time is 8:00am or later at your leisure. The vessel must be back by 7pm in summer and 5:30pm in winter, or 30 minutes prior to sunset, which ever is earlier.

Question 20

CAN I USE THE BOAT AT NIGHT?

Accepted Answer

The boats are equipped for overnight stays, however you must book the following day as well to allow this. The vessels are not allowed to be moved before or after sunset.

Question 21

WHAT CAN I USE THE BOAT FOR?

Accepted Answer

It can only be used for private/leisure use. You cannot receive any reward of any kind from friends or guests.

Question 22

CAN I SMOKE ONBOARD?

Accepted Answer

No, all our boats are non-smoking.

FREQUENTLY ASKED QUESTIONS