top of page

FREQUENTLY ASKED QUESTIONS

  • ARE THE BOATS INSURED?
    Yes the boats are insured for private use and daytime navigation. The excess will be specified clearly and should the loss or damage not be covered by insurance the user is responsible for all costs.
  • HOW MANY DAYS DO I GET TO USE THE BOAT?
    The number of days will depend on the membership i.e 1/6th or 1/8th
  • CAN I USE OTHER BOATS IN THE FLEET WITH MY MEMBERSHIP?
    No, the membership is specific to an individual boat.
  • CAN I HAVE THE SUBSCRIPTION ONLY IN SUMMER?
    No, the membership is fixed for 12 months.
  • CAN SOMEONE ELSE DRIVE THE BOAT?
    As the named member you are responsible for the safety of the vessel and must be in command.
  • DO I NEED ANY PRIOR BOATING EXPERIENCE?
    You must be at a competent level; we will provide a thorough induction to the boat to ensure you are competent and confident. If you need training, we can provide this through our training partner. Its important you are entirely comfortable and can safely look after your guests and the boat. If you wish to discuss your experience, please contact our team.
  • DO I NEED TO BRING MY OWN LIFEJACKETS?
    No, lifejackets are onboard. However for children its best to have your own which are the correct fitment.
  • DO I NEED TO FUEL THE BOAT?
    Yes, you must return the boat refuelled.
  • IS FISHING ALLOWED?
    Yes, however we ask guests to be very mindful of any mess as its your responsibility to return the vessel clean from fishing.
  • DO I NEED TO CLEAN THE BOAT?
    Superior member need to remove rubbish and leave the boat in a good standard for cleaning. Premier members need to clean the boat when you arrive back to the marina. All cleaning products and equipment is provided.
  • CAN I SHARE THE SUBSCRIPTION?
    No, each subscription is specific to an individual user who must be on the vessel.
  • HOW MANY RESERVATIONS DO I HAVE, AND HOW LONG CAN I RESERVE THE BOAT?"
    You can have two forward bookings in place at any one time.
  • HOW DO I BOOK THE BOAT?
    Each member has an individual login to our management portal, you can see availability and request bookings here.
  • CAN I CANCEL MY BOOKING LAST MINUTE DUE TO BAD WEATHER?
    To be fair to other members we require reasonable notice of cancellation, if you cancel your booking before 6pm the previous day we will simply add that day back to your allocation.
  • HOW DO YOU MANAGE FAIR USE FOR ALL MEMBERS?
    Our booking management software ensures members can readily see availability and we maintain a fair balance of forward bookings and spontaneous availability.
  • CAN I TAKE MY DOG ON BOARD?
    Unfortunately, pets are not allowed on board.
  • HOW FAR CAN I TAKE THE BOAT?
    The outer operating limits are the Hauraki Gulf. Not beyond West Coast of Great Barrier Island and the Coromandel. Not north of Great Barrier Island. Management may restrict the limits dependant on experience.
  • HOW MANY PEOPLE ARE ALLOWED ONBOARD?
    This depends on the vessel, the maximum amount of people will be specified in your vessel rule blook.
  • WHAT TIME CAN I CHECK IN / OUT?
    The check in time is 8:00am or later at your leisure. The vessel must be back by 7pm in summer and 5:30pm in winter, or 30 minutes prior to sunset, which ever is earlier.
  • CAN I USE THE BOAT AT NIGHT?
    The boats are equipped for overnight stays, however you must book the following day as well to allow this. The vessels are not allowed to be moved before or after sunset.
  • WHAT CAN I USE THE BOAT FOR?
    It can only be used for private/leisure use. You cannot receive any reward of any kind from friends or guests.
  • CAN I SMOKE ONBOARD?
    No, all our boats are non-smoking.
bottom of page